Frequently Asked Questions

Check here first if you have a question about using the website or general questions about the chapter. Chances are your question has been answered already.

General

How do I create a membership account?
I have a problem - who do I contact?
I want to add a calendar event?
I want to add a news item?
I want to advertise something for sale?
Can't view PDF Documents?
Will this website work with mobile devices?
This website uses Google Calendars - where do I find more information?
My user id is showing as online multiple times?

How to create a membership account and access the members area.

Please open the pdf document link below and follow the instructions:
TVHOG MEMBERSHIP SIGN-UP

I have a problem - who do I contact?

Website problems - contact the TVHOG webmaster using the email link below: webmaster@thamesvalleyhog.org.uk

Please include the nature of your problem and local PC environment you are using, i.e. - Operating system, e.g. Windows XP, Vista, 7 etc.
- Browser and version number, e.g. Internet explorer V7/8/9 or Google Chrome

Membership issues - contact the TVHOG membership officer using the email link below: membership@thamesvalleyhog.org.uk

Membership subscriptions - contact the TVHOG Treasurer using the email link below:
treasurer@thamesvalleyhog.org.uk

I want to add a calendar event?

If you want to notify other TVHOG members of an event please send the details of the event, i.e.

- date
- time duration
- location (post code if known)
- description with any specific instructions or information

to the TVHOG activities team using the email link below:
activities@thamesvalleyhog.org.uk

I want to add a news item?

New items can only be added to the website by a defined group of administrators or chapter reporters.

If you want to get a news item published on the website please send the details to the TVHOG webmaster using the email link below:
webmaster@thamesvalleyhog.org.uk

The webmaster will review and add to the news section or forward it on to the relevant chapter reporter to handle.

I want to advertise something for sale?

To place a 'for sale' advert on the website please send the specific details of the item for sale to the TVHOG merchandise officer using the email link below:
merchandise@thamesvalleyhog.org.uk

Can't view PDF documents?

The TVHOG website generally stores viewable documents in pdf format. If you are having problems opening or viewing our pdf files check that you have an up-to-date pdf viewer installed on your local PC. You can download the latest Adobe pdf viewer at the link below:
Get the latest Adobe PDF reader

Will this website work with mobile devices?

The TVHOG website has not been designed to work with mobile devices. However, it should be OK on the latest generation of 'tablet' devices that support Adobe Flash, JavaScript etc. The website has been tested on an i-pad and on the whole work's OK - with the exception of known i-pad limitations such as no support for Adobe Flash.

If members want to have a mobile enabled version of the website we can evaluate this at some point in the future. Email any thoughts or ideas to the TVHOG webmaster

This website uses Google Calendars - where do I find more information?

Yes, the TVHOG website uses Google calendars to provide it's members with up to date information on a variety of events / information items.

Only authorised TVHOG personnel can add or edit the calendars - the TVHOG webmaster is the controller of all access privileges, so if you think you need to have the ability to add or update the calendars you need to discuss this with the TVHOG webmaster .

The Google calendar help document is below for further reference:
Google Calendar help.pdf

My user id is showing as online multiple times?

If your user ID is showing as online multiple times one of two things has happened:-

1) You have not logged-off from the membership area at the end of a previous session

2) You have logged-on to the website on from multiple devices and not logged off correctly

It is important that you log-off from the members area at the end of each visit. The log-off button is at the bottom of the members area menu page

If you do not log-off correctly and leave multiple sessions active the TVHOG webmaster will clear all active sessions for your user id; if you are online when this happens you will get 'bounced' off the members area.